FAQs

Information about sizes

My sizes are custom sizes and do not follow standard European, US, UK or Australian sizes. Measurements are provided in the description of each product. I recommend that you choose the correct size by measuring yourself in cm or inches. If you are not sure about the correct size, send me a message with your measurements and I will help you choose your size.

 

Custom orders

I can make the dress of your dreams. Dresses for weddings, brides, prom, graduation, parties, etc.
Send me photos of the dress you want in detail. It is even possible to change the design and color of the dress in the photo.
I will study if it is possible to do it and I will give you a quote.
Later I will ask you for the appropriate measurements and I will send you a personalized advertisement to proceed with the payment.
Since it is a personalized product, refunds or returns will not be accepted, as indicated in the store policy.

 

Fabrics

In each advertisement, the materials used in the manufacturing of each garment are specified. Read it carefully to know what you are going to receive. You can send me a message to ask me about the materials used in the manufacture of the garments and I will be happy to help you.

 

Multiple items in the same order

Please note that if you have purchased multiple items, they may be shipped in the same package or separately, due to item availability or warehouse location. Your order will be updated with tracking information for each package. You may receive items on different days.

 

Problems with your order

If you have made your purchase with Analisa Splendid and are not satisfied with your item, I understand and I would be happy to work with you to resolve the issue. Send me a message and I'll be sure to get back to you as soon as possible with a solution. I will appreciate the opportunity to put things right before coming to a negative conclusion about my service.

 

Delivery time is very long

I know you are eager to receive your order and I would love it if you could receive it the same day of your purchase. Some dresses begin to be made once the customer has placed their order. I make my designs in Spain and send the fabrics to my Chinese workers. For this reason you will see that they are not sent from Spain.

If you need your order by a specific date, please contact me first and I will see what shipping options are available. Do not place your order without first knowing what date it will arrive.

  

Your clothes are cheaper in other stores

If you find my photos and clothes in other stores cheaper, I'm sorry to tell you that you are looking at a fake. Nowadays in the fashion world it is very easy to make low quality fakes. They copy the designs, but the fabric will not be the same as my dresses. If you find my clothes and photos in other Etsy or Internet stores, please let me know. I have found stores on Etsy that even copy the name of my dresses, like Karen or Analisa.
I cannot control what is uploaded to the network, so I ask for your understanding and patience, I know this frustrates both my clients and me because they feel deceived and accuse me of things. I want to thank my loyal customers who support me and come back looking for the quality of my dresses.

 

Problems with shipping and delivery

If your order appears as delivered and you have not received it, contact the transport agency in your country, since when the package reaches the destination country it is no longer the seller's responsibility.
If it is returned to the seller without any reason, I will refund the buyer.
If it is returned to the seller due to the buyer's fault (wrong address, not picking up the package at the office) I will not be obliged to make a refund nor will I send the garment again.