FAQs

1. Information About Sizes

Our garments use custom sizing and may not correspond to standard European, US, UK, or Australian sizes. Each product has its own size chart, with detailed measurements provided in the individual product description.

To ensure the best possible fit, we recommend measuring yourself carefully in centimeters or inches and comparing your measurements with those provided for the item.

If you're unsure which size to choose, please feel free to contact us with your measurements. We'll be happy to help you find the most suitable size. ♡

2. Custom Orders

Have you dreamed of a dress that you simply can't find anywhere else? We may be able to bring your vision to life!

We accept custom dress requests for weddings, bridal occasions, proms, graduations, parties, and other special events.

Simply send us detailed photos of the dress you'd like to have made. Depending on the design, it may also be possible to modify certain details, including the style or color.

We'll carefully review your request and let you know whether the design can be recreated, along with a personalized quotation.

If your custom order is approved, we'll request your measurements and create a personalized listing for you to complete your purchase.

Please note that custom-made and personalized items are generally not eligible for returns or refunds due to a change of mind, subject to applicable consumer protection laws and our store policies.

3. Fabrics and Materials

The materials and fabrics used in each garment are specified in the individual product description.

We recommend reading the description carefully before placing your order to ensure that you know exactly what to expect.

If you have any questions about the fabrics, materials, or construction of a particular item, please don't hesitate to contact us. We'll be happy to provide you with additional information.

4. Multiple Items in the Same Order

If you've purchased several items in one order, please note that they may be shipped together in a single package or separately.

This may depend on product availability, production schedules, or the location of the items.

When your order is dispatched, tracking information will be provided for each shipment, where applicable.

Please keep in mind that items shipped separately may arrive on different dates.

5. Problems with Your Order

We want you to be happy with your Analisa Splendid purchase. If you experience any issues with your order or are not satisfied with your item, please contact us.

We'll be happy to review the situation and work with you to find an appropriate solution.

Please email us at info@analisasplendid.com, including your order number and, if necessary, photos of the item or the issue.

We truly appreciate the opportunity to assist you and resolve any concerns you may have. Your satisfaction is important to us. ♡

6. Why Is Delivery Taking So Long?

We understand how exciting it is to receive your order, and we know you're looking forward to wearing your new dress!

Some of our garments are made to order, meaning production begins after the purchase has been placed.

Our designs are created in Spain, and certain fabrics and production processes are coordinated with our manufacturing partners in China. For this reason, some orders are dispatched from outside Spain.

Production and international shipping may take longer than standard domestic deliveries.

If you need your order by a specific date, please contact us before placing your purchase. We'll check the estimated production and shipping times and let you know whether your requested delivery date can be accommodated.

We strongly recommend confirming the estimated delivery time in advance if your order is intended for a special occasion.

7. Why Are Similar Dresses Available at Lower Prices Elsewhere?

At Analisa Splendid, we take great pride in our original designs, handcrafted creations, and attention to detail.

Unfortunately, online marketplaces sometimes feature unauthorized copies of our designs or images. While some items may appear similar, their materials, construction, quality, and overall finish may differ significantly from our original creations.

We cannot guarantee the quality or authenticity of products sold by other stores using our photographs or designs without authorization.

If you come across a website or online store using our product images or designs without permission, we would greatly appreciate it if you could let us know.

We are grateful to our loyal customers who continue to support our work and appreciate the care and craftsmanship behind our creations. Your trust means so much to us. ♡

8. Shipping and Delivery Issues

If your tracking information indicates that your order has been delivered but you haven't received it, please contact us at info@analisasplendid.com.

We recommend checking with your local delivery company, your neighbors, or the designated delivery location to see whether the package has been left there.

If your package is returned to us due to a delivery issue not caused by the customer, please contact us so we can review the situation and arrange an appropriate solution.

If a package is returned because of an incorrect or incomplete shipping address provided by the customer, or because the customer failed to collect the package when required, additional shipping costs may apply for reshipment.

Refunds, reshipments, and other solutions will be handled in accordance with our store policies and applicable consumer protection laws.

If you have any questions or concerns regarding your shipment, please don't hesitate to contact us. We're always happy to help!