Privacy policy

Last updated: [03/11/2026]

At Analisa Splendid, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase from www.analisa-splendid.com (the “Website”).

This policy applies to customers and visitors of our Website and is intended to explain our privacy practices in a clear and transparent manner.

1. Who We Are

The data controller responsible for your personal information is:

Business Name: Analisa Splendid
Email Address: info@analisasplendid.com
Website: www.analisa-splendid.com

For any questions regarding this Privacy Policy or the processing of your personal data, please contact us at info@analisasplendid.com.

2. Personal Information We Collect

When you visit our Website, make a purchase, or contact us, we may collect the following categories of personal information.

Device Information

When you browse our Website, we may automatically collect certain information about your device, including:

  • Your web browser and operating system

  • Your IP address

  • Your time zone

  • Cookies and similar tracking technologies

  • The pages and products you view

  • The websites or search terms that referred you to our Website

  • Information about how you interact with our Website

We refer to this information as “Device Information.”

Order Information

When you place or attempt to place an order through our Website, we may collect:

  • Your full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order details and purchase history

  • Payment and transaction information

Payment information is processed through the payment providers available at checkout. We do not intentionally store complete payment card details on our own systems.

We refer to this information as “Order Information.”

Information You Provide Directly

We may also collect personal information that you voluntarily provide when:

  • Contacting us by email or through our contact form

  • Requesting custom-made or personalized products

  • Subscribing to our newsletter

  • Participating in promotions or other activities

  • Providing feedback or submitting a customer review

Depending on the nature of your request, this information may include your measurements, preferences, or other details necessary to provide the requested service.

When we refer to “Personal Information” in this Privacy Policy, we mean Device Information, Order Information, and any other personal information collected through our Website or communications with you.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

Processing and Fulfilling Orders

We use your Order Information to:

  • Process and complete your purchases

  • Process payments

  • Arrange shipping and delivery

  • Provide order confirmations and invoices

  • Communicate with you regarding your order

  • Handle returns, refunds, exchanges, and customer service requests

Customer Service

We use your personal information to respond to your questions, provide assistance, and resolve any issues related to your purchases or our products.

Fraud Prevention and Security

We may use your information, including Device Information and transaction details, to detect, investigate, and prevent fraudulent activities, unauthorized transactions, and other security risks.

Website Improvement and Analytics

We use Device Information to understand how visitors interact with our Website, improve its functionality, optimize the shopping experience, and evaluate the performance of our products and marketing activities.

Where required by applicable law, analytics and tracking technologies will only be activated after you have provided the necessary consent.

Marketing and Promotional Communications

If you have subscribed to our newsletter or otherwise provided the required consent, we may use your email address to send you information about new arrivals, special offers, promotions, and other updates from Analisa Splendid.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us at info@analisasplendid.com.

Unsubscribing from marketing emails will not affect communications necessary to fulfill your orders or provide customer service.

4. Legal Bases for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds, as applicable:

  • Contractual necessity: To process your orders, arrange deliveries, manage payments, and provide customer service related to your purchases.

  • Legal obligations: To comply with applicable tax, accounting, consumer protection, and other legal requirements.

  • Legitimate interests: To protect our Website, prevent fraud, maintain business records, and improve our services, provided that these interests do not override your fundamental rights and freedoms.

  • Consent: To send certain marketing communications or use non-essential cookies and tracking technologies where consent is required.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

5. Cookies and Similar Technologies

Our Website uses cookies and similar technologies to support its functionality, remember preferences, analyze Website usage, and, where applicable, support marketing activities.

Cookies are small text files stored on your device when you visit a website.

Depending on their purpose, cookies may include:

Essential Cookies

These cookies are necessary for the Website to function correctly. They may support shopping cart functionality, secure sessions, checkout processes, and other essential features.

These cookies cannot generally be disabled through our cookie consent settings without affecting Website functionality.

Analytics Cookies

Analytics cookies help us understand how visitors use our Website, including which pages and products are viewed and how visitors interact with the Website.

Where required by law, these cookies will only be activated after you provide consent.

Marketing Cookies

Marketing cookies and similar technologies may be used to measure advertising performance, personalize advertisements, or support promotional campaigns.

These technologies will only be used where the required consent has been obtained.

Managing Cookies

You can manage your cookie preferences through the cookie consent banner or settings available on our Website, where provided.

You may also adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect the functionality of our Website.

The cookies and similar technologies used on our Website may change over time depending on the services and applications we use. For this reason, please refer to our cookie consent tool for the current information about the cookies in use.

6. Sharing Your Personal Information

We may share your personal information with trusted third parties when necessary to operate our Website, fulfill orders, or provide our services.

These third parties may include:

Shopify

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and manage our Website.

Shopify may process personal information in accordance with its own privacy practices.

For more information, please visit:

https://www.shopify.com/legal/privacy

Payment Providers

We use third-party payment providers to securely process payments and transactions.

Your payment information may be shared with the payment provider selected during checkout to complete your purchase and prevent fraudulent transactions.

Shipping and Logistics Providers

We may share your name, shipping address, telephone number, and other necessary delivery information with shipping companies, courier services, and logistics partners to fulfill and deliver your orders.

Analytics and Marketing Providers

Where applicable, we may share certain information with analytics or marketing providers to help us understand Website usage, measure advertising performance, or manage promotional campaigns.

For example, if Google Analytics is enabled on our Website, information may be processed by Google in accordance with its privacy policy:

https://policies.google.com/privacy

Legal and Regulatory Authorities

We may disclose your personal information when required to do so by applicable law, legal proceedings, regulatory authorities, or lawful requests from public authorities.

We may also disclose information where necessary to protect our rights, property, or the security of our Website and customers.

7. International Data Transfers

Some of our service providers may process personal information outside the European Economic Area (EEA), including in countries such as Canada or the United States.

Where personal data is transferred internationally, we take steps to ensure that the transfer complies with applicable data protection laws.

Depending on the circumstances, transfers may be based on an adequacy decision, appropriate safeguards such as Standard Contractual Clauses, or another lawful transfer mechanism.

For more information about Shopify's international data transfers, please visit:

https://help.shopify.com/en/manual/privacy-and-security/privacy/international-data-transfers

8. Your Privacy Rights

If you are located in the European Economic Area or another jurisdiction with applicable data protection rights, you may have the right to:

  • Access: Request access to the personal data we hold about you.

  • Rectification: Request correction of inaccurate or incomplete personal data.

  • Erasure: Request deletion of your personal data, subject to applicable legal obligations.

  • Restriction: Request that we restrict the processing of your personal data in certain circumstances.

  • Data portability: Request a copy of certain personal data in a structured, commonly used, and machine-readable format.

  • Objection: Object to certain processing activities, including processing based on legitimate interests.

  • Withdraw consent: Withdraw your consent where processing is based on consent.

  • Lodge a complaint: Submit a complaint to the relevant data protection authority.

In Spain, you may contact the Spanish Data Protection Agency (AEPD):

https://www.aepd.es/

To exercise your rights, please contact us at:

info@analisasplendid.com

We may need to verify your identity before processing your request. We will respond within the applicable legal timeframe.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including the fulfillment of orders, customer service, legal obligations, accounting requirements, and the resolution of disputes.

Order and transaction information may be retained for the periods required by applicable tax and accounting laws, even if you request the deletion of your personal data.

Marketing information will be retained for as long as you remain subscribed or until you withdraw your consent, subject to any legal obligations that may apply.

When personal information is no longer required, it will be securely deleted or anonymized where appropriate.

10. Data Security

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Although we take reasonable steps to protect your information, no method of transmission or electronic storage can be guaranteed to be completely secure.

11. Do Not Track

Some browsers offer a “Do Not Track” feature that allows users to indicate their preferences regarding online tracking.

There is currently no universally accepted standard for responding to Do Not Track signals. Our Website may not respond to these signals in a uniform manner.

You can manage your tracking preferences through our cookie consent settings, where available.

12. Children's Privacy

Our Website is intended for adults and is not knowingly directed at children.

We do not knowingly collect personal information from children without the required authorization. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

Any changes will be published on this page, together with an updated revision date.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or the personal information we hold about you, please contact us:

Analisa Splendid
Email: info@analisasplendid.com
Website: www.analisa-splendid.com

We will be happy to assist you and address any privacy-related concerns.